Your ERC
Status of Repair and more

Request access code again

Privacy Policy

Privacy Policy

Data protection

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. By using our website you consent to the collection, processing and use of data as described below: The use of our website is usually possible without providing personal information. As far as on our sides personal data (e.g. name, address or E-Mail addresses) are raised, this takes place, as far as possible, always on optional basis.

The processing of your data with us is necessary for the fulfillment of a contract or for the implementation of pre-contractual measures. This also includes the transmission of this data to service providers (e.g. freight forwarders, parcel deliverers), who provide the implementation of contractual services for you on our behalf.

If you provide us with your email address, we will automatically send you repair status messages. These serve to inform our customers about the current status of their service order. If you do not want repair status messages, you can inform us at

While using our website, data such as pages accessed or the name of the retrieved file, date and time are stored on the server for statistical purposes, without this data being directly related to a person.

We point out that data transmission over the Internet (eg in the case of communication via e-mail) can have security gaps. A complete protection of the data from access by third parties is not possible.

All personal data will only be stored as long as this is necessary for the stated purpose (processing of your request or execution of a contract). In this case, tax and commercial retention periods are taken into account.

This Privacy Policy applies solely to the use of our website. It does not apply to the websites of other service providers to which we refer only through a link.


The websites use some cookies. Set cookies on your computer no harm and do not contain viruses. Cookies are used to make our offer more user-friendly, effective and safer. Cookies are small text files that are stored on your computer and saved by your browser. Most of the cookies we use are so-called "session cookies". They are automatically deleted after your visit. Other cookies remain on your device memory until you delete them. These cookies allow us to recognize your browser on your next visit. You can set your browser so that you are informed about the use of cookies and allow cookies only in individual cases, activate the acceptance of cookies in certain cases or general rule and the automatic deletion of cookies when you close the browser. Upon deactivation of cookies, the functionality of this website may be restricted.


The provider of the pages automatically collects and stores information in so-called server log files, that your browser transmits to us automatically.
These are:

  • Browser type / browser version
  • Operating system
  • referrer URL
  • Host name of accessing computer
  • time of server request

These data are not specific individuals. A reunion of these data with other data sources is not made. We reserve the right to examine these data retrospectively if us concrete evidence of unlawful use are known.


If you send us via the contact form requests, your data from the Request Form, including the contact details provided by you will be stored there for the purpose of processing the request and in the case of follow-up questions with us. These data will not be disclosed without your consent on.